What do I do if I'm having trouble placing an order online?

If you are experiencing technical difficulties with the website or need help ordering online, please don’t hesitate to contact us.


400-021-0339 (08:00-20:00, China Standard Time)



If all else fails, feel free to send us an email telling us what you want to order!


What happens if I'm not home when my delivery arrives?

Please choose a delivery time that works for you – you can add specific time requirements in the special requests box at the checkout. If for some reason your plans change, simply call or email us. We’ll work with you to find a new delivery time that suits your schedule.


What if I can't find the product I want on the website?

If there’s a product that you need but can’t find on our website, please let us know by sending an email to cs@fieldschina.com


We’ll do our best to find it and add it to your order. If you want a particular product, that’s good enough for us.


What if I'm not happy with the quality of the items delivered?

We aim to deliver only the finest quality products. However, please don’t hesitate to contact us if anything you receive doesn’t meet your expectations. Our Customer Service department is always ready to help you.


Your satisfaction is extremely important to us. Our aim is to never let you down.


400-021-0339 (08:00-20:00, China Standard Time)