Not happy? Send it back

At FIELDS, we want you to be 100% satisfied with our products and services 100% of the time.


It’s as simple as that.


Check our Returns and Exchange guidelines here.


Customer Service tailored to fit you

Our Customer Service team of native English and Chinese speakers is committed to improving your experience of FIELDS, our products and our services.


From 08:00 to 20:00 every day, they’re focused on resolving every problem and answering any question that you might have. Get in touch with them – they’re here for you.


400-021-0339 (08:00-20:00, China Standard Time)